Before you allocate
Verify the transaction really represents a customer payment and not another kind of cash movement that should be handled differently.
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Bookkeeping / Bank Transactions
Payment Allocations to Accounts Receivable
Review customer-payment transactions and use the current allocation workflow when the transaction should clear Accounts Receivable.
Workflow
Setup workflow
Step 1
Find the customer payment transaction
Open Bookkeeping and narrow the table to the payment transaction that should be allocated to Accounts Receivable.
Step 2
Open the transaction details
Review the current transaction detail state so you can confirm the customer, amount, and intended accounting result.
Step 3
Use the payment allocation workflow
In the transaction detail workflow, apply the allocation that ties the payment to the correct Accounts Receivable activity.
Step 4
Verify the final result
Confirm the transaction now reflects the intended receivable outcome before moving on to sync or reconciliation.
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