Skip to main content

Ask the support agent

Just ask a direct question or search related articles from the Knowledge Base.

Support Center / Bank Transactions / Features

Reconcile Bank Transactions

Review matched and unmatched transaction activity when reconciliation work is blocking close, resulting in a clearer path to completed reconciliation.

Workflow

Step 1

Open Bank Transactions

Start in Bookkeeping > Bank Transactions and select the bank accounts you want to review so transaction rows are visible.

Screenshot showing Bank Transactions with all bank accounts selected and transaction rows visible.

Step 2

Open the transaction

Select the bank transaction you want to compare against ledger activity.

Screenshot showing a bank transaction opened in the transaction detail panel.

Step 3

Review reconciliation

Use the Reconciliation card to see whether the transaction is already linked to ledger activity.

Screenshot showing the Reconciliation card in the transaction detail panel.

Step 4

Find ledger matches

Click Reconcile to search matching ledger transactions, then save only after the selected match brings the difference to zero.

Screenshot showing the Reconcile dialog with the bank transaction summary, ledger match table, and allocation difference.

If you are blocked

Use the support agent from the top bar if you need a quick explanation of why a match is missing or which ledger transaction should be reviewed next.

FAQ

What should I look at first?

Start with unmatched or suspicious transactions, then confirm that matched activity reflects the expected accounting outcome.

Limitations

Reconciliation quality depends on upstream setup

Missing mappings, incomplete imports, or stale ERP data can make reconciliation slower or less reliable.

Matches must have the same amount

Truewind only lets you select a ledger transaction when its amount matches the bank transaction amount.

Troubleshooting

I expected a transaction to match, but it did not.

Confirm the ledger transaction exists in Truewind, check the date range around the bank transaction, and verify the amounts match exactly.

Was this helpful?

Need more help?

Ask for human help about this article and provide any feedback.