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Onboarding

Browse support articles for Onboarding.

ERP Setup
Add a Truewind JE Book in Sage

Create the Sage Intacct journal book Truewind should use when Sage posting needs a dedicated destination, resulting in the right book being available in Truewind settings.

Alpha Connection

Open the Alpha surface when your organization has Alpha enabled, resulting in the correct org context before using Alpha-only workflows.

Connect QuickBooks to Truewind

Connect QuickBooks from the current Connections page when you are setting up Truewind, resulting in a permanent QuickBooks connection that starts syncing the company and client data needed for close workflows.

Connect Sage Intacct to Truewind

Connect Sage Intacct when you need Truewind to read entities, dimensions, and accounting data, resulting in a working Sage setup for onboarding and close workflows.

Bank Connections
Chase Authorized User Settings

Confirm Chase authorized-user access before connecting or reconnecting accounts, resulting in the right Chase accounts appearing in Truewind.

Connect a Bank Account via Finicity

Connect a bank through Finicity when Plaid is not the right path for the institution, resulting in the selected accounts appearing in Truewind.

Connect Bank Accounts via Plaid

Connect bank accounts through Plaid when the institution is supported there, resulting in the selected accounts appearing in the Bank Accounts workflow.

Map Accounts to Bank Accounts

Map connected bank accounts to ledger accounts when Bank Transactions cannot proceed without account mapping, resulting in accounts that load correctly for review and reconciliation.

Remove or Disable Bank Accounts

Disable or remove bank accounts when they should stop participating in active review, resulting in the correct active account set for the team.