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Support Center / Bank Transactions / Features
Allocate customer payments in Bank Transactions when cash should clear Accounts Receivable, resulting in the correct receivable outcome before sync.
Step 1
Complete this action so customer payments clear the right open invoices.
Step 2
Start in Bookkeeping > Bank Transactions and select the bank accounts you want to review so payment rows are visible.
Step 3
Select the customer payment transaction that should clear open Accounts Receivable activity.
Step 4
Use the Payment Allocations card to review any existing allocations before searching for additional matches.
Step 5
Click Find Matches to search synced invoices and remittances that can be applied to the payment.
Step 6
Fill or type allocation amounts until the total allocated amount exactly matches the payment amount. Once the difference is zero, click Save to persist the allocation.
Verify the transaction really represents a customer payment and not another kind of cash movement that should be handled differently. Open invoices or remittances must already be synced into Truewind, and the selected matches must share the same payee.
Open invoices or remittances must already be available in Truewind before they can appear as payment allocation matches.
Sync Accounts Receivable activity first, then reopen the payment transaction and run Find Matches again.
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